Contact
Uber Carshare is the first point of contact for any enquiries about membership and the covers offered by Mobility Mutual. To contact them, visit the Uber Carshare website:
Phone: (02) 8035 8000
Toll free financial complaint line: 1800 936 036
Email: members@ubercarshare.com
Claims
In order to make a claim through Mobility Mutual, please follow the steps in the Uber Carshare help centre.
If you have any questions regarding your claim, the repairs team will be happy to help – simply reply on the claim email sent to you or if the issue is urgent visit Uber Carshare.
Complaints and Privacy
We value your feedback and want to work with our members to resolve any disputes or concerns.
If you need any help please contact Mobility Mutual as soon as the issue arises and we will respond within 48 hours Monday to Friday.
Mobility Mutual is owned by members, for the benefit of members. The board follows fair guidelines and the terms of your PDS to apply discretion equitably and consistently to ensure the interests of all members when considering the merits of a claim.
Read more about about our privacy policy.
External Dispute Resolution
Before seeking help from external dispute resolution, please contact Mobility Mutual on help@mobilitymutual.com.au.
Once Mobility Mutual has reviewed and concluded your complaint and if you are not satisfied with our resolution, you can escalate the issues to the Australian Financial Complaints Authority (AFCA) – an external dispute resolution body.
AFCA Contact Details
Email: info@afca.org.au
Toll free line: 1800 931 678
Online complaint form: https://ocf.afca.org.au/